1. Introduction
Prime Plumbing & Gasfitting (“we”, “us”, “our”) is committed to protecting the privacy of visitors and customers to primeplumb.com.au and anyone who uses our services. This Privacy Policy explains how we collect, use, disclose, and store personal information, and your rights in relation to that information.
2. Information We Collect
We may collect personal information when you:
Fill out a contact or enquiry form (name, email, phone, address, message)
Request a quote or service
Use our website (via cookies, analytics, server logs)
Communicate with us (email, phone, messages)
Types of information may include:
Identifiers (name, address, phone, email)
Service details (e.g. plumbing/gas issues, property details)
Payment/transaction details (where applicable)
Technical and usage data (IP address, browser, pages visited, time stamps)
3. How We Use Your Information
We use your information to:
Respond to enquiries, quotes, service requests
Perform and manage the services you engage us for
Send updates, service reminders, promotions (if you consent)
Improve our website, systems, and customer experience
Comply with legal or regulatory obligations
We will not sell, rent, or lease your personal information to third parties, except as needed to deliver the services you request (e.g. subcontractors, required by law, or with your consent).
4. Cookies and Website Tracking
We use cookies, analytics, and tracking tools to collect technical and usage data. You can disable cookies in your browser settings, but this may affect website functionality.
5. Disclosure of Information
We may disclose information to:
Trusted third parties (e.g. contractors, partners) to assist in delivering services
Legal authorities, when required by law or to protect rights
Entities involved in collecting or processing payments (if applicable)
All third parties will be required to protect your data and use it only for permitted purposes.
6. Data Security
We take reasonable steps to safeguard your personal information from misuse, interference, loss, or unauthorized access. Our systems are protected with encryption, secure servers, and access controls.
If we no longer need your personal information, and there is no legal requirement to keep it, we will securely destroy or de-identify it.
7. Access, Correction & Deletion
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data (where lawful)
Withdraw consent to receive marketing communications
To do so, contact us (see below). We may refuse or delay a request in certain circumstances (e.g. legal compliance, ongoing service).
8. Marketing & Opt-Out
If you consent to receive promotional or marketing communications (e.g. by email), you may opt out at any time by replying “unsubscribe” or contacting us directly.
9. International Transfers
If your information is transferred outside Australia (e.g. to service providers overseas), we will take reasonable steps to ensure comparable data protection and notify you of the location(s) where data is stored, where practical.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on our website with the updated effective date. We encourage you to review this policy periodically.
11. Contact Us
For any questions, requests, or complaints about privacy, please contact:
Prime Plumbing & Gasfitting
Email: Office@Primeplumb.com.au
Phone: 0475 407 670
